Sharad Mehrotra, Customer Service, Smartphone

Setting a new benchmark in the smartphone customer service space

“It is unfortunate that most of the handset manufacturers do not focus on customer service,” says Sharad Mehrotra, Co-founder & CEO, Hyve. The New Delhi-based mobility startup – Hyve has…

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Big Data, Fusion Analytics World

Why data analytics should be a key ingredient for an effective recruiting strategy

The data analytics gives employers a relevant, insightful picture of all their candidates and helps in streamlining the hiring process and cut down on the time taken to fill a…

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Auto Analytics, Fusion Analytics World

How Mahindra & Mahindra turned days into minutes with analytics

Imagine if car manufacturers could monetize their data and collaborate with retailers to improve consumer’s driving experience or cars on road sending sensor data back to auto manufacturers, helping them…

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ManageEngine announces entry into self-service IT analytics market

ManageEngine recently announced its entry into the self-service IT analytics market with the launch of Analytics Plus. Designed for mid- to large-size organizations that want to draw insights from their…

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Data analytics

How analytics helped the Maharashtra Sales Tax Department boost revenue collection

BI and data warehousing solution led MSTD toward better financial forecasting and better ability to detect frauds Tax evaders find various means to avoid paying governments their due—under reporting incomes…

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Call center analytics

Organizations shifting analytics ‘focus’ away from customer experience towards operations

Global report reveals 70 per cent now prioritize back office analytics initiatives over front office, but only 29 per cent are reporting success A new report from Capgemini Consulting’s Digital…

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Fusion Analytics World, Interview

Tell your story clearly, engage meaningfully with Data Analytics: Deepak Ghodke

It is crucial for the students to get a good grasp of data analytics as there is a growing demand for talent with data analytic skills across industries. Similarly, with…

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Big Data Analytics: Tech to wipe-out uncertainty from business

Uncertainty is an integral part of any business but US-based BPO firm Concentrix promises to improve the predictability and deliver guaranteed business outcomes with its analytics solutions By Mohd Ujaley…

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Marketing Mix Modelling and big data analytics

Mumbai-based iPredictt Data Labs, a big data analytics provider of machine learning software to B2C, B2B companies recently launched a marketing RoI tool, iPredictt MMM+. Built using Big Data tools,…

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