text-analytics-using-excel

How to Use Microsoft Excel to Analyze Free Text Surveys, Feedback and Complaints

Using Microsoft excel to analyze numerical or well-categorized data is relatively straightforward. It might not be easy necessarily, but at least you normally know exactly what to do. If you…

 
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Sharad Mehrotra, Customer Service, Smartphone

Setting a new benchmark in the smartphone customer service space

“It is unfortunate that most of the handset manufacturers do not focus on customer service,” says Sharad Mehrotra, Co-founder & CEO, Hyve. The New Delhi-based mobility startup – Hyve has…

 
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