Genesys is a leading provider of customer engagement and contact center solutions.
Profile: Genesys, creator of the world’s #1 Customer Experience Platform, empowers organisations to build exceptional customer relationships with personalised, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years, we have put the customer at the centre of all we do, and today, we continue to passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises.
- Call Center Software
- Contact Centre Solutions
- Customer Experience
- Multi-channel Communications
- Cloud Solutions
- Virtual Contact Center and Homeworking
- Workforce Management and Workforce Optimisation
- Voice of the Customer