Call center analytics

Organizations shifting analytics ‘focus’ away from customer experience towards operations

Global report reveals 70 per cent now prioritize back office analytics initiatives over front office, but only 29 per cent are reporting success A new report from Capgemini Consulting’s Digital…

 
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Advertising Analytics

Combine People, Process, and Technology for Advanced Advertising and Analytics

In many organizations, advertisers are caught up in the time-consuming chore of campaign management and rarely move beyond basic reporting. However, the most successful advertisers are learning to automate their…

 
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Why-Audience-Data-Should-be-at-the-Center-of-Customer-Experience

Why Audience Data Should Be at the Center of Customer Experience

We all interact with a slew of ads each and every day. In some cases, when they offer you something that is not of interest to you, you probably simply…

 
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Big Data, Data Science, Fusion Analytics World

Data Science for Beginners 2: Is your data ready for data science?

Welcome to “Is your data ready for data science?” the second video in the series Data Science for Beginners. Before data science can give you the answers you want, you…

 
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Text Mining, Text Analytics, Fusion Analytics World

Making data science accessible – Text Mining

What is Text Mining? Text Mining is a general catch-all for a range of techniques for extracting information from text strings. Being able to extract, clean and summarize text data…

 
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Driving value from body cameras

The proliferation of video over the past several years has been nothing short of astonishing. Today, just about every event anywhere in the world seems to be captured on video…

 
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Capture more value from from body-worn camera video

Body-worn camera programs are gaining popularity among law enforcement agencies around the world, making it only a matter of time until your department is outfitted with these small but essential…

 
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Getting Started with Spatial Data Analysis in R

Spatial and spatial-temporal data have become pervasive. We are generating spatial data from route planners, sensors, mobile devices, and computers in different fields like transportation, agriculture, and social media. These…

 
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Healthcare Analytic Solutions

Healthcare Analytic Solutions 02. Readmission CR1. Part 2 of Aviana Global’s Video Sessions for Analytics Solutions for the Healthcare Industry.  

 
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Introduction to Search Analytics

EAn introduction to search analytics within Funnelback, the insights they provide and the direct actions and tweaks that can be made from the dashboard which can improve your site and…

 
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